Skyrock Projects Terms of Service
Cancellation Policy - Catch Up Classes
At Skyrock, we are committed to accommodating our customers needs wherever possible. Once you have purchased your Skyrock credit we ask that you choose a suitable day and time slot, and commit to coming to your class each week.
If you are unable to attend a 2-hour class for any reason, we will only deduct one hour from your credit.
If you are concerned about your child falling behind, each week there will be a catch-up cafe sessions where students are able to come and work on a project they have missed.
- The teacher may not be their regular class teacher.
- If your child attends the catch up cafe they will be deducted the full 2 hours of class.
- The catch up class must be taken within 7 days of the missed class.
- The catch up class may be taken at any branch.
- All catch-up cafe sessions must be booked via the online form where information about the schedule can also be found. skrck.pro/catch-up-cafe
In the event a student wishes to pause their classes for an extended period they can do so, with a minimum of 3 consecutive weeks or during their school holidays. Please note;In order to pause the class, please complete our online form 5 days in advance. skrck.pro/class-pause.
- This is not necessary for the summer vacation.
- If your child contracts Enterovirus, Influenza A and B or Chickenpox then the hours will not be deducted and the classes will be automatically paused upon you informing us this by telephone.
Skyrock 竭盡所能滿足所有學生與家長的需求，而我們也希望在您購買 Skyrock 的課程後，請為孩子挑選最適合的日期與上課時段，並協助您的孩子每週固定出席課程，以得到最佳的系統化學習成效。
- 如參與該午茶時間，我們將從點數中扣除完整 2 小時的時數；
- 補齊進度的午茶時間需於錯過課程後 7 日內使用完畢；
如果學生希望長時間停課，也沒有問題，最短需連續三個禮拜，或在學校假期期間，請注意：如欲暫停課程，請於 5 天前完成我們的線上表格，skrck.pro/class-pause
- 如孩子感染腸病毒、A 或 B 型流感或 水痘，為避免傳染，我們鼓勵孩子在家休息，收到您的來電通知後，將不會扣除任何上課時數。
SKYROCK PROJECTS CAMP CANCELLATION POLICY
1. Cancel before 30 days and receive a 100 % refund.
2. Cancel within 15-29 days and receive a 70% refund.
3. Cancel within 3-14 days and receive a 50% refund.
4. Cancel within 3 days and unfortunately we will not be able to provide a refund.
In the event that you wish to cancel your classes, we do offer a refund for all tuition that has not been used up at the time of the request, no questions asked. Please note, the used hours will be charged as per our standard pricing. The bulk-purchase discount will not apply to the hours used prior to the refund request.
TYPHOON OR BAD WEATHER POLICY
When class is cancelled during our weekend classes or afternoon classes and camps, cash refunds or make-ups will not be given. The hours will be refunded as credit which can be used against future Skyrock classes (after-school, weekly or camps) within the 6 months following the cancellation.
DROP-OFF/ PICKUP TIMES
Since we have multiple classes running throughout the day, we appreciate your punctuality in dropping off and picking up your kids. Drop off and pick up time windows are up to 15 mins prior and after the scheduled class time. Student care outside of this time window will result in an equivalent time deduction from their class hours.
由於我們整天都有許多課程在進行，我們誠摯地感謝您能準時接／送學生至教室。如學生遲到時間超過 15 分鐘以上，我們將從上課時數扣取等值時數。
To ensure a quality class experience and safety for all students, parents and guardians are only allowed to stay on Skyrock premises during this drop-off/pick up window and will kindly be asked to leave when the class has started.
為確保學生的上課的品質及安全，家長及監護人僅允許在接送學生上下課的時段停留在 Skyrock 校區，當課堂開始後，懇請離校。
All parents and guardians are responsible for picking up students at the entrance to each Skyrock location.
家長與監護人自行負擔接送孩子到 Skyrock 各個校區門口的責任。
At Skyrock Projects we believe all students and staff are entitled to learn and work in a happy and safe learning space. To promote this we would like all students and parents to acknowledge the following.
No phones or communication devices, including smartwatches and stealth listening walkie talkies to be used in the class. They must be kept in their bags at all times.
Zero tolerance for aggressive, abusive or violent behavior.
Low-level disruptive behavior will be dealt with by 2 verbal warnings, isolation off the task on the third away from the class. A fourth incident will result in a phone call home at the end of class. If phone calls are made home on a regular basis this will form grounds for expulsion from class at Skyrock Projects with a refund of unused classes being given as per the refund policy above.
TEACHER LEAVE, SUBSTITUTES AND REPLACEMENT
In the event that your teacher is on personal leave (such as vacation, illness, maternity leave, etc), Skyrock will find a suitable and qualified Skyrock teacher to substitute the previous teacher during this temporary leave. Both student and parent will be notified if a change is made prior to the class when possible.
Skyrock holds the right to permanently switch your child’s teacher at any time during the term. In the rare event that this will take place, a formal class handover and teacher introduction will be made to the class, and both student and parent will be notified of the switch prior to the first class with the new teacher. All Skyrock teachers have gone through extensive training and preparation to be qualified to teach their assigned technology and class.
在學期間，Skyrock 有權調整您孩子的上課教師，雖然這種情況不常發生，但若有必要時，我們老師間會有正式的課堂交接以及新老師的介紹，在新老師上任的第一堂課以前，我們將會通知所有學生和家長，在 Skyrock 的全體老師都已受過完整的培訓和準備，並具備專業的科技課程教學資格。