Cancellation Policy - Catch Up Classes
At Skyrock, we are committed to remaining as flexible as possible so that our classes can fit into your schedule. Once you have booked your weekly time slot with us, you can still pause, skip a week or rearrange a class. All we ask is that you let us know at least 3 days prior to your scheduled time.
If we are notified 3 or more days in advance, there will be no deductions to your purchased hours.
If we are notified, but within the 3 days of the class, there will be a 1-hour deduction from your purchased hours.
If we are not notified, and you do not show up to the class, it will be considered a “no-show” and you will be deducted the full two-hour class from your purchased hours.
Due to the flexibility of the course, we will not be offering catch up classes.
If you've notified us 3 days in advance, you will just continue where you left off and get the hours added to the end.
Thanks so much for your understanding.
Please inform us of a summer camp cancellation a minimum of two weeks in advance of your start date. A NT$1,000 processing fee will then be charged for each week withdrawn. We will be unable to refund any cancellations made later than two weeks in advance of your start date
In the event that you wish to cancel your classes, we do offer a refund for all tuition that has not been used up at the time of request, no questions asked. The cost of the hours you have already used will be removed from the the total hours purchased. Please note, the used hours will be charged as per our standard pricing guide and the hourly discount will be calculated based on hours used not hours purchased.
TYPHOON OR BAD WEATHER POLICY
When classes are cancelled due to bad weather or other unforeseen circumstances, cash refunds, or make ups will not be given. A refund will be granted using Skyrock class credits. In case of a typhoon alert, check our Facebook page, or call Skyrock to verify if your class has been cancelled or not.
在Skyrock，我們希望以最彈性的排課方式，讓我們的上課時間與您的時間表互相配合，即使您已經與我們排定好上課時間，只要您能夠在課程開始前 3 天先通知我們一聲，您仍能夠暫時停課、跳過一整周或者與我們重新安排上課時間！
如果我們在課程開始 3 天前收到您的通知，我們將保留您的時數待下次使用。